Eightfold AI

eightfold.ai uses the power of AI to bring talent acquisition, management, and diversity to a single platform. This helps to increase the effectiveness of recruiting operations resulting in faster hiring cycles, lower cost-to-hire and a fortified talent network.

As an intern at Eightfold AI, I worked on multiple features with product managers, engineers and other stakeholders and shipped them to customers on a regular cadence. Working across all aspects of the UX cycle was extremely valuable; be it defining user scenarios, using database queries to understand the data, or wireframing designs for features that increase user engagement with the platform.

WHEN

Jul 2018 - Present

WHAT

Product Management, User Experience Design, Visual Design

WHO

2 Designers, 2 Product Managers, Dev Team

FRUITS OF LABOUR

User stories, Use cases, User flows, Paper sketches, Wireframes, High-fidelity mockups, Prototype

Project: Improved Sharing & Feedback

THE CHALLENGE

When recruiters use the Eightfold platform to find suitable candidates for a position, they share profiles of potential candidates with hiring managers. However, the sharing activity is not tracked currently. Also, the platform didn't support any form of hiring manager feedback loop. These issues were hindering the recruiter workflow.

DEFINING PRODUCT GOALS

1

Increase visibility of sharing activity.

2

Obtain as much feedback as possible from hiring managers through an intuitive workflow, thus increasing user engagement.

TARGET AUDIENCE

Based on some previously conducted research, I created roles that defined the user types. I also focused on their frustrations and goals.

Recruiter

Motivations

• Share as many potential candidates with hiring managers/interviewers for every open position.

• Get as much feedback and as quickly as possible.

Pain Points

• No way to track sharing activity.

• No way to receive and view feedback from hiring managers.

Application Use and Environment

User would mostly be in the office using the Eightfold platform on primarily a laptop, occasionally a tablet.

Hiring Manager/Interviewer

Motivations

• Find the best talent for open roles in my team.

• Quickly sift through resumes/profiles to make decisions about next steps in the interview process.

Pain Points

• Thousands of resumes/profiles to look at on a regular basis.

• Reviewing and providing feedback is cumbersome and time-consuming.

Application Use and Environment

User would use laptop/phone to check e-mail/review candidate profiles.

DEFINING THE USE CASES AND FLOWS

Use Case | Hiring Manager: Provide candidate feedback from e-mail

Step 1: Receive e-mail with candidate list and links to provide feedback

Step 2: Navigate to platform

Step 3: Provide feedback

Use Case | Recruiter: View sharing activity and feedback

Step 1: View candidates on platform

Step 2: View all recipients that candidates have been shared with

Step 3: Quick view of feedback provided by hiring managers

PUTTING PEN TO PAPER

DESIGN THROUGH TESTING

Designing for the hiring manager flow was rather challenging and several conflicting ideas surfaced within the product team. Some questions that stemmed from these discussions:

1

How much information about each candidate is enough for a hiring manager to make a decision and provide feedback?

2

Would hiring managers want to review all candidates in one go or one at a time?

Don't argue. Test.

We conducted A/B tests with hiring managers from various departments like Engineering, Marketing, Customer Service Management etc. within our own company to test out multiple ideas.

Hiring Manager Flow Version A

A

In this particular list format, the feedback section for each candidate profile gets sandwiched and lost. This would not help achieve the goal of increasing user engagement.

Hiring Manager Flow: Version B

B

Candidate profiles are shown one at a time along with navigation controls to scroll through the list. It was observed that users found it hard to do a comparison of candidates.

Hiring Manager Flow: Version C

C

In this version, it is easy to compare candidates and modify feedback as needed. We also included candidate summary of skills and experience along with a link to their full profile. This gives the manager enough and more information to make decisions about candidates.

Hiring Manager Flow: Mobile

A

The feedback section was pinned at the bottom for quick access. While this was cleaner and better in terms of usability, it wasn't consistent with the design chosen for the Web.

B

The feedback section would be shown at the end of each candidate profile card listed one below the other. Full profile can be viewed on a new screen.

Recruiter Flow

A

This version only had a shared icon against each candidate profile that was shared. However, this added unnecessary clutter and didn't show conclusive information.

B

We needed a concise way to show the sharing activity and corresponding feedback. Just showing a check mark and "Shared" still didn't specify who the recipients were.

Developer Hand-off

In order to ensure clarity during the engineering phase, I worked on a document with clear representations and specifications of all the sharing and feedback states.

KEY RESULTS & LEARNINGS

1

Earlier, the platform had zero visibility of the sharing activity. Now, as soon as feedback is provided for a candidate, the recruiter gets notified and can view it directly on the platform. Recruiter can also clearly see which candidate profiles have been shared.

2

Sometimes, it appears like users need a ton of information to make key decisions. This isn't a necessity at all. More often than not, less is more.

3

When there are several ideas on the table, it doesn't help to hypothesise and go back and forth within the team. Conduct A/B tests with various design iterations and use concrete user feedback to make design decisions.

4

While it's not possible to foresee all potential issues in the future, designing for both the 80% and 20% of the use cases right from the get-go helps avoid most of them.

CUSTOMER FEEDBACK

"We love it!", "This is solid work."

The engineering brought this new feature to life and customers can't stop raving about it. Some of them even said this is a game-changer. We are waiting to get more adoption stats and further feedback.

Other Projects: Increase Value & Engagement

SURFACE THE POWER OF AI

Designed a feature that uses AI to bring forth company insights such as recruiting activity, recent job applicants and prominent employee skills/credentials. I also got the opportunity to don the Product Manager hat and worked with engineers to better understand the data and determine the scope of the project.

CANDIDATE STATS - FOR GOOD MEASURE

Eightfold AI offers a personalized careers site experience which matches candidates to the right jobs. This dashboard represents its general health and the hiring funnel of visitors and job applicants. It also shows candidates who get added to the company's talent pool through voluntary sign-ups or applications for some positions but are actually better-suited for others.

ELIMINATE REDUNDANCY

Often times, integrating companies' Application Tracking System into the Eightfold platform leads to duplicate open positions. This causes redundancy and confuses recruiters. I created an intuitive modal interface to allow users to merge positions and thus, eliminate unnecessary data.

Moments at Eightfold

The little things and some more

Definitely not "all work and no play". And clearly, food has been of paramount importance!

Keep looking!